Is GoJet Airlines a Good or Bad Airline? (3 Cons and 7 Pros)

GoJet Airlines is a regional airline operating flights for United Express, the regional branch of United Airlines. Headquartered in St. Louis, Missouri, the airline has several weekly flights that serve over 50 destinations throughout the East Coast and Midwest through its highly efficient CRJ-550 jets.

Unlike most regional airlines, GoJet offers more comfortable seating and even has a true first class. But as a relatively young regional airline, you can expect less from GoJet, starting with the fact that the airline has very few hubs and destinations across the US. Let’s get started so you fully understand whether flying with GoJet Airlines will be worth your money.

Here’s if GoJet Airlines is a good airline

GoJet Airlines is a safe and reliable regional airline with good on-time performance and favorable customer approval ratings. It also makes it easy to make reservations and check in for flights online via the United Airlines app or website and at the airport. United Airlines customers flying with GoJet can also enjoy the benefits of United’s Mileage Plus loyalty program.

GoJet Airlines

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7 pros why GoJet Airlines is a good airline

Regional carriers like GoJet perform well in certain areas and offer benefits you may not enjoy with other airlines. These are the five reasons why GoJet Airlines is a good airline:

GoJet Airlines is a reliable regional airline with good on-time performance

GoJet Airlines is a dependable regional operator with impressive on-time performance just like United, its parent airline.

A recent OAG Punctuality League report shows the airline scored 76.28% for on-time performance. This means it arrived or departed within 15 minutes of its scheduled times for more than 76% of the time.

To be on the safer side, note that regional carriers like GoJet have short turnaround times averaging less than half an hour, and the plane isn’t going to wait for you if you arrive late.

Besides having very few delays, GoJet rarely cancels flights unless extremely necessary.

It is a safe airline to fly with

GoJet Airlines operates under United Express, the regional branch of United Airlines, which itself ranks among the top 20 safest airlines globally out of 385 carriers.

This is according to, a renowned aviation safety data provider.

In its evaluation, AirlineRatings considers a comprehensive range of critical factors, including industry-leading safety initiatives, fleet age, airlines’ crash and serious incident record, government audits, and audits from aviation governing and industry bodies.

Thanks to GoJet’s strict flight protocols and procedures, it’s a favorite among travelers looking for fast regional flights without compromising their comfort, safety, and security.

It has good customer approval ratings

While GoJet is a small and less-known regional airline, customers are more confident in its services, and it generally has positive reviews on popular travel websites like TripAdvisor.

A recent J.D. Power North America Airline Satisfaction Study also gives a favorable ranking for United Airlines, the parent company under which GoJet Airlines operates.

The assessment examines eight factors: inflight services, baggage, boarding, and various costs and fees.

It is easy to make reservations and check in for flights

Making reservations with GoJet is easy, and you can quickly do it online on the United Airlines app or website. You can also call United’s reservation line or go in person to the airport.

Eligible flyers can also check in online 24 hours before departure, but you can still check in at the airport in person.

Since the airline is solely an operator of United Express, you can expect the United Express personnel to handle the check-in, and it closes 30-45 minutes before departure.

There are no flight change or cancellation fees

While GoJet used to charge a $200 fee for changing your flight, there are now no fees for canceling or changing domestic flights.

This gives travelers more flexibility, considering that sometimes plans just change due to rescheduled appointments, family matters, and unforeseen incidents.

However, you can’t change some tickets online via United’s website or app, including those you may have bought from another airline whose ticket receipt doesn’t begin with 016.

You can enjoy the benefits of United Airlines’ MileagePlus loyalty program

While GoJet Airlines doesn’t expressly offer a frequent flyer program, passengers who buy their tickets through United Airlines can still earn United’s MileagePlus points and redeem the benefits.

The MileagePlus loyalty program allows customers who fly frequently with United to earn and use miles and offers the most award destinations compared to other U.S. airlines.

Members can work their way up, gaining rewards and benefits like early check-in and priority boarding with the more miles they earn, and there are up to 80,000 bonus miles.

Those who attain the MileagePlus Premier status enjoy an elevated travel experience at each journey step. The benefits include priority travel services, waived fees, and various upgrades on United flights.

United Airlines customers can enjoy the Star Alliance benefits

GoJet is not directly part of any airline alliance, but United Express/United Airlines passengers flying with it can still enjoy benefits that accrue to Star Alliance members.

The Star Alliance network is the world’s largest airline alliance, and its member airlines can offer unique perks to their customers.

For example, MileagePlus customers can earn and redeem award miles on other popular airlines like Swiss Air Lines, Lufthansa, and ANA.

Moreover, they can occasionally participate in the Mile Play promotion and earn extra miles for taking a certain number of flights within some set period.

3 cons why GoJet Airlines is a bad airline

Like any other airline, GoJet has its own challenges. These are the four main reasons why GoJet Airlines is a bad airline:

GoJet Airlines has limited hubs and flies to a few destinations

GoJet admits on its website that it currently has crew bases only in St. Louis, Chicago, and Newark and will only operate about 160 daily flights to slightly over 50 destinations.

And since the airline serves only to support United Airlines’ network, which has a few hubs, it may not be the best choice for travelers who don’t live near a hub. Remember, most US-based flights will originate, end, or pass through one of these hubs.

It offers limited inflight inclusions and no entertainment

Being a regional airline that mostly operates the relatively smaller CRJ-550 planes, GoJet will disappoint you if you’re looking to enjoy many premium inflight inclusions and advanced entertainment systems like individual screens at every seat.

You shouldn’t also expect inflight WiFi on most flights.

You earn loyalty status based on cash spending

There’s a caveat to signing up for United’s MileagePlus loyalty program and earning points when you fly with GoJet.

Customers only earn points based on the cash they spend on items like base fares, preferred seat purchases, and carrier-imposed fuel charges.

As such, it is not ideal for travelers who want to earn loyalty status based on the miles they fly.

GoJet Airlines alternatives

GoJet is a relatively less popular regional airline that may not offer the best service depending on your specific needs and preferences.

It might make more sense to fly with a larger, reputable carrier, and these are the best alternatives to GoJet Airlines: